In a mood.

I’m in a bit of a mood, which was not helped any with my recent experience with AT&T’s support.

Note to self: Do not attempt to contact support when you’re “in a mood “.

Additional note to everyone that has ever contacted support: Nine times out of ten, support is dealing with someone “in a mood“, it’s a tough job. Please try to remember that. That doesn’t mean that bad support can be dismissed, just try to imagine you’re in their shoes.  I’ve been there, done that, I will flip burgers before going back to phone support for an ISP – just sayin’

You see, I have a micro cell that was given to me by a friend since they were unable to use it.  I’ve had it for a bit, and recently decided to dig it out and see if it could improve phone usage in the house.  For the most part I have a marginally useful signal while my wife and son have marginal or no signal.  I go to set up the micro cell and, of course, get prompted to agree to some long users agreement and some statement about buying an unlimited calling for the micro cell.  I decided the best course of action was to call support (that’s why they’re available right?)and ask a simple question: